3CX Call Flow Designer 3CX Ltd

The 3CX Call Flow Designer is a visual tool designed to simplify the creation of voice applications on the 3CX communications system. These applications enable interactions with callers via phone and perform specific logic, such as routing calls based on user input or verifying data against databases.

Key Features:

• Visual Design Interface: Build voice applications using drag-and-drop components like menus, prompts, and database queries without requiring deep telephony or programming knowledge.
• Database Integration: Connect to external databases for real-time verification of caller inputs, such as customer numbers or account details.
• Call Routing Logic: Dynamically route calls to specific queues, extensions, or destinations based on user responses or predefined criteria.
• Component Flexibility: Use pre-built components like "Menu," "Prompt Playback," and "User Input" to create interactive voice flows or develop custom components for unique functionality.
• Automated Outbound Dialing: Design dialer applications to initiate automated calls for tasks such as notifications, reminders, or surveys.

Audience & Benefit: Ideal for businesses, IT professionals, and developers seeking to automate phone interactions without extensive technical expertise. The tool empowers users to enhance customer experience, streamline operations, and reduce manual effort through voice-based automation solutions. It supports use cases like IVR systems, automated support portals, and time-based call routing.

Installable via winget, the 3CX Call Flow Designer is a versatile solution for businesses looking to modernize their communication workflows with customizable voice applications.