8x8 Quality Management 8x8 Inc.
winget install --id=8x8.QualityManagement -e Users who are subscribed to Screen Recording services for Quality Management have the ability to capture agents' desktop screens. For users that have the Screen Client software installed on the agents' machines, administrators of the system can elect to record the agents' desktop activity along with telephone conversations. After the call is completed, you can watch the video recording in the Slide out Panel.
8x8 Quality Management is a quality monitoring tool designed to enhance customer service operations by capturing agents' desktop activity alongside telephone conversations. This solution enables administrators to review recorded interactions post-call, ensuring alignment with service standards.
Key Features:
- Desktop Screen Capture: Records agents' computer activities during calls for comprehensive oversight.
- Call Synchronization: Combines audio and visual recordings to provide a complete interaction overview.
- Post-Call Review: Accessible in the Slide-out Panel, allowing easy playback and analysis of interactions.
- Installation via winget: Simplifies deployment across organizational devices.
Audience & Benefit: Ideal for contact center administrators seeking improved monitoring and evaluation of agent performance. This tool ensures high-quality customer interactions by providing actionable insights into service delivery.