8x8 Quality Management 8x8 Inc.

8x8 Quality Management is a quality monitoring tool designed to enhance customer service operations by capturing agents' desktop activity alongside telephone conversations. This solution enables administrators to review recorded interactions post-call, ensuring alignment with service standards.

Key Features:

1. Desktop Screen Capture: Records agents' computer activities during calls for comprehensive oversight.
2. Call Synchronization: Combines audio and visual recordings to provide a complete interaction overview.
3. Post-Call Review: Accessible in the Slide-out Panel, allowing easy playback and analysis of interactions.
4. Installation via winget: Simplifies deployment across organizational devices.

Audience & Benefit: Ideal for contact center administrators seeking improved monitoring and evaluation of agent performance. This tool ensures high-quality customer interactions by providing actionable insights into service delivery.