Genesys Cloud Background Assistant Genesys Inc.

Genesys Cloud Background Assistant (GCBA) is a background service designed to enable screen recording functionality when using Genesys Cloud in a web browser on Windows. This tool operates as an invisible Windows service, running automatically at system startup to ensure seamless integration and uninterrupted performance.

Key Features:

• Background Service Operation: Runs invisibly in the background as a Windows service, ensuring minimal disruption to user activity.
• Automatic Startup: Starts automatically when your computer boots up, eliminating manual intervention and ensuring availability whenever Genesys Cloud is used.
• Screen Recording Support: Facilitates screen recording for Genesys Cloud web applications, embedded clients (e.g., Genesys Cloud for Salesforce, Zendesk, and Microsoft Teams), and browser extensions like Genesys Cloud for Chrome and Firefox.
• Private Deployment Compatibility: Supports private deployments that integrate with the Genesys Cloud Embeddable Framework, enhancing flexibility for enterprise environments.

Audience & Benefit:

Ideal for Windows users requiring seamless screen recording capabilities within Genesys Cloud. GCBA empowers organizations to enhance customer experience management by enabling effective collaboration and interaction tracking directly from web browsers. Its automatic operation and background service functionality ensure a smooth, uninterrupted user experience, while its integration with various Genesys Cloud tools provides comprehensive support for diverse enterprise needs.

GCBA can be installed via winget, making it easy to deploy within Windows environments.