Remote help Microsoft Corporation
winget install --id=Microsoft.RemoteHelp -e Remote help is an application that works with Intune and enables your information and front-line workers to get assistance when needed over a remote connection. With this connection, your support staff can remote connect to the user's device. During the session they can view the devices display and if permitted by the device user, take full control. Full control enables a helper to directly make configurations or take actions on the device.
Remote Help is a cloud-based tool designed to enable secure remote assistance for IT support teams and front-line workers. It integrates with Microsoft Intune, allowing support staff to remotely connect to users' devices, view their displays, and take full control of the device if permitted by the user.
Key Features:
- Role-Based Access Controls (RBAC): Admins can set permissions for helpers, determining who can view or control a device during a session.
- Secure Connections: Uses Microsoft Entra ID to establish trusted connections between helpers and sharers within an organization.
- Device Management Capabilities: Support staff can troubleshoot issues by viewing the device display or taking full control to make configurations directly.
- Compliance Warnings: Helpers receive alerts about non-compliant devices before connecting.
- Audit Logs: IT admins can monitor active sessions, review past interactions, and access audit logs for compliance purposes.
- Cross-Platform Support: Works on Windows 10/11, macOS 13, 14, and 15, as well as Android Enterprise Dedicated devices.
Audience & Benefit: Ideal for IT support teams to efficiently troubleshoot and resolve device issues. Front-line workers benefit from quick assistance without needing physical access to support staff. Remote Help enhances productivity by enabling seamless remote troubleshooting while ensuring security through RBAC and secure connections. It can be installed via winget.