Purple+ Lets Go Purple
winget install --id=Purple.PurplePlus -e Purple+ is an AI-driven customer-engagement platform designed to streamline omnichannel contact-center operations on Microsoft Teams. Built natively on Azure Communication Services, it integrates voice, chat, email, and SMS into a unified solution for seamless customer interactions.
Key features include AI-powered routing that optimizes agent assignments based on customer needs, real-time dashboards for monitoring performance metrics, and scalable infrastructure to handle growing workloads. The platform also offers native integration with Microsoft Teams, enabling teams to manage communications directly within the familiar Teams interface. Additionally, Purple+ provides 24/7 availability with robust analytics tools to enhance decision-making.
Ideal for customer service teams seeking to modernize their contact-center operations, Purple+ helps improve efficiency, reduce response times, and deliver a consistent omnichannel experience. It is installable via winget, ensuring easy deployment in enterprise environments.