Anywhere365 Integrator Anywhere365
winget install --id=Workstreampeople.Anywhere365Integrator -e The Anywhere365 Attendant Console comes with a tool to enhance integration with the Teams desktop application. The Anywhere365 Desktop Integrator (hereafter integrator) acts as a bridge between the Attendant application and the Microsoft Teams application. It reduces the number of user actions need for call handling. The integrator adds the following functionality: 1. When a call is answered in the Attendant, the integrator automatically answers the incoming call in Teams and minimizes the call window. This allows the attendant to continue without having to interact with the Teams call window. 2. When a call is started from the Attendant, the integrator automatically accepts the call in Teams and minimizes the call window. 3. After a call has ended, sometimes the call windows remains with a rejoin option. As this is no longer applicable, the integrator will automatically close this window.
Anywhere365 Desktop Integrator
The Anywhere365 Desktop Integrator serves as a bridge between the Anywhere365 Attendant Console and Microsoft Teams, streamlining call management by reducing manual interactions.
Key Features:
- Automatic Call Handling: Answers incoming calls in Teams when handled in the Attendant and minimizes the call window.
- Efficient Call Initiation: Automatically accepts calls initiated from the Attendant, minimizing the Teams window for uninterrupted workflow.
- Post-Call Management: Closes any lingering call windows with rejoin options after a call ends.
Audience & Benefits: Ideal for attendants managing calls through Microsoft Teams using the Anywhere365 Attendant Console. This tool enhances efficiency by automating routine tasks, allowing focus on customer service without interruptions.
System Requirements: Compatible with Windows 10 and 11 desktop operating systems. Requires administrative rights for installation.
Installation: Available via winget for seamless setup.